Refund policy

  1. General Policy
    For health and safety reasons, and in compliance with food safety regulations, we do not accept returns of any food products unless the goods are proven to be damaged upon arrival. This policy ensures the safety and quality of our products for all customers.

  2. Damaged Goods
    2.1 If your order arrives damaged, you must notify our customer service in writing within two (2) business days of delivery.
    2.2 Your claim must include:

  • Order number

  • Clear photographic evidence of the damaged goods and packaging
    2.3 Claims submitted without sufficient documentation or outside the specified timeframe cannot be processed.

  1. Approval of Claims
    3.1 Once your claim has been received and reviewed, we will confirm whether it has been approved or denied.
    3.2 If approved, a refund or replacement will be issued within seven (7) business days. Refunds will be made to the original method of payment only.

  2. Exclusions
    4.1 Returns for reasons other than transport damage (such as change of mind, taste preference, or ordering errors) are not accepted.
    4.2 We are not responsible for damages caused by improper storage or handling after delivery.

  3. Right of Withdrawal
    Please note that the statutory right of withdrawal does not apply to food products once delivered, in accordance with consumer protection laws.